PRIVACY POLICY

PRIVACY POLICY

Effective Date: March 19, 2026

This Privacy Policy explains how VantiCraft, operated by ORGEN TECHNOLOGY GROUP LIMITED, collects, uses, discloses, stores, and protects personal information when you visit https://vanticraft.com, create an account, place an order, contact us, or otherwise use our services.

1. WHO WE ARE

Brand:
VantiCraft

Website:
https://vanticraft.com

Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED

Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG

Privacy and Customer Service Email:
jennycr59@163.com

Business Contact Telephone:
+852 2368 8511

2. INFORMATION WE COLLECT

Depending on how you interact with VantiCraft, we may collect the following categories of information.

INFORMATION YOU PROVIDE

This may include:

• Name;
• Email address;
• Telephone number;
• Billing and shipping addresses;
• Customer account and login information;
• Order details and purchase history;
• Product selections and customization instructions;
• Names, dates, text, photographs, or other content submitted for personalized products;
• Product reviews or other content you submit;
• Customer-service messages;
• Return and refund information; and
• Photographs or videos provided to support a product, customization, delivery, return, or refund claim.

PAYMENT INFORMATION

Payments are processed by authorized third-party payment providers.

We generally do not directly store complete payment-card numbers or security codes.

We may receive limited payment information, such as:

• Payment status;
• Transaction identifiers;
• Payment method;
• Billing details; or
• Limited card information provided by the payment processor.

INFORMATION COLLECTED AUTOMATICALLY

When you use the website, we and our service providers may automatically collect:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language;
• General location derived from an IP address;
• Pages viewed;
• Links clicked;
• Referring website;
• Shopping-cart activity;
• Session and interaction information; and
• Cookie or similar technology identifiers.

We do not claim to collect precise GPS location unless you knowingly enable a feature that specifically requests it.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Operate and maintain the website;
• Create and manage customer accounts;
• Process payments and orders;
• Produce or fulfill customized and made-to-order products;
• Verify customization instructions;
• Arrange fulfillment, shipping, tracking, returns, and refunds;
• Communicate about orders, accounts, policies, and customer-service requests;
• Detect and prevent fraud, abuse, security incidents, and unauthorized activity;
• Troubleshoot and improve website performance;
• Understand how customers use the website;
• Personalize website content where permitted;
• Send marketing communications where consent or another lawful basis applies;
• Maintain business, tax, accounting, and transaction records;
• Establish, exercise, or defend legal claims; and
• Comply with applicable laws and lawful requests.

We seek to collect and use only information reasonably necessary for the stated purposes.

4. CUSTOMIZED PRODUCT INFORMATION

Some VantiCraft products may be customized, personalized, printed, or made to order.

If you submit names, dates, photographs, text, designs, or other content for a customized product, we will use that information to:

• Review and confirm the order;
• Prepare or produce the customized product;
• Communicate with you about unclear or incomplete instructions;
• Fulfill and deliver the order; and
• Handle related customer-service, return, refund, or dispute requests.

You should submit only content that you have the right and authorization to use.

Do not submit unnecessary sensitive personal information through a customization field.

5. COOKIES AND SIMILAR TECHNOLOGIES

VantiCraft and its service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning;
• Remember account and shopping-cart information;
• Maintain website security;
• Understand website traffic and performance;
• Measure marketing effectiveness; and
• Provide relevant content or advertising where permitted.

You may manage cookies through available website controls or your browser settings.

Blocking certain cookies may affect website functionality.

6. MARKETING COMMUNICATIONS

Where permitted by law, we may send product updates, promotions, or other marketing communications.

You may unsubscribe by:

• Using the unsubscribe link in a marketing email; or
• Contacting jennycr59@163.com.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages about:

• Orders;
• Payments;
• Production;
• Deliveries;
• Returns;
• Refunds;
• Account security; or
• Policy updates.

7. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers that help us operate VantiCraft, including:

• SHOPLINE and other ecommerce-platform providers;
• Payment processors and fraud-prevention providers;
• Suppliers, manufacturers, printing providers, and production partners;
• Warehouses and fulfillment partners;
• Shipping carriers and delivery providers;
• Customer-service and communications providers;
• Website hosting, security, and technical-support providers;
• Analytics, cookie, advertising, and marketing providers;
• Accountants, lawyers, insurers, auditors, and professional advisers; and
• Government authorities where disclosure is legally required.

These parties may process information only for the services they provide, subject to applicable contractual and legal obligations.

We may also disclose information:

• With your consent;
• To fulfill a customized order that you requested;
• To investigate fraud, security incidents, or violations of our policies;
• To protect customers, VantiCraft, or another person’s rights and safety;
• In connection with a merger, acquisition, financing, reorganization, or sale of business assets; or
• Where required by law, court order, or lawful governmental request.

8. SALE, SHARING, AND TARGETED ADVERTISING

We do not sell personal information for money.

Some privacy laws may define certain uses of analytics or advertising technologies as a “sale,” “sharing,” or targeted advertising even when no money is exchanged.

Where applicable, you may request to opt out of such processing by:

• Using available cookie or privacy controls; or
• Contacting jennycr59@163.com with the subject line “Privacy Request.”

9. INTERNATIONAL DATA TRANSFERS

VantiCraft is operated by a Hong Kong company and uses service providers that may operate in different countries.

Personal information may therefore be processed in:

• Hong Kong;
• The country where an order is fulfilled or delivered; or
• Other countries where our service providers operate.

Privacy laws in those countries may differ from those in your place of residence.

Where required, we use reasonable contractual, organizational, and technical measures for international transfers.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy;
• Produce and complete customized orders;
• Complete payments, deliveries, returns, refunds, and customer-service requests;
• Maintain required financial, tax, accounting, and transaction records;
• Prevent fraud and protect security;
• Resolve disputes; and
• Comply with legal obligations.

Retention periods vary according to the type of information and applicable requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access;
• Accidental access;
• Loss;
• Misuse;
• Alteration;
• Erasure; or
• Disclosure.

No internet transmission or storage system is completely secure. We therefore cannot guarantee absolute security.

Customers are responsible for keeping account passwords confidential and notifying us if they suspect unauthorized account access.

Please do not send complete payment-card information, passwords, government identification numbers, or other unnecessary sensitive information through ordinary customer-service email.

12. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request confirmation of whether we hold personal information about you;
• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of eligible information;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing;
• Opt out of certain targeted advertising, sale, or sharing;
• Request information about categories of information disclosed;
• Request a portable copy of eligible information; or
• Lodge a complaint with an applicable privacy authority.

These rights are not absolute and may be subject to legal exceptions.

To submit a request, email:

jennycr59@163.com

Use the subject line:

Privacy Request

Please include enough information for us to identify the relevant account or transaction.

We may request information reasonably necessary to verify your identity and protect your account.

We will respond within the period required by applicable law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. CHILDREN’S PRIVACY

The website and products are intended for a general adult audience and are not directed to children under 16.

We do not knowingly collect personal information directly from children under 16 without legally required consent.

If you believe that a child has provided personal information to us, contact jennycr59@163.com so that we can review and, where appropriate, delete it.

14. THIRD-PARTY WEBSITES

The website may contain links to third-party websites or services.

This Privacy Policy does not govern websites or services that we do not control.

Please review the privacy policies and terms of third-party websites before providing personal information.

A link to a third-party website does not necessarily mean that VantiCraft endorses or guarantees that website.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in:

• Our products or services;
• Business practices;
• Technology;
• Service providers; or
• Legal obligations.

The revised policy will be posted on this page with an updated effective date.

Material changes may be communicated through the website or another appropriate method where required.

16. CONTACT US

For privacy questions, requests, or complaints, contact:

Brand:
VantiCraft

Website:
https://vanticraft.com

Privacy and Customer Service Email:
jennycr59@163.com

Business Contact Telephone:
+852 2368 8511

Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED

Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG